7 proven ways to attract and keep repeat your customers

Kalpana Redekar
4 min readMay 7, 2022

--

Introduction

What is a repeat customer vs. a returning customer?

When your customer purchases your product or service repeatedly at least two times and is satisfied with your service or product called a repeat customer, on the other hand returning customer is one A return customer is simply someone who has purchased your product or service once before and has returned to make another purchase.

Returning customers are loyal customers because they are loyal to your brand and are likely to make many.

You need to make sure you’re doing the right things to earn repeat business.

Let’s see some points and do things,

The importance of repeat customers

1) Repeat customers are business

2) 37% more likely to return to your company and purchase your product or service from you again

3) Your business must be able to provide high-quality, Reliable, efficient products or services all the time

4) Over the time returning customers and word of mouth referrals will soar your profit

5) They will keep in contact with you.

6) more expensive to find new customers compared to repeat customers for your product or service.

7) Word of mouth referrals recommended you to more people.

8) They have strengthened their bond with you.

9) They do free promotions for your business.

10) You can offer your new products or service as a test.

11) Repeat customers are your loyal lead for your business or services.

12) If anything wrong with your service or business they directly talk with you, they don’t do bad mouthing.

13) They can wait if anything goes wrong with your service or business

14) Make customer service a priority

How to Create Repeat Customers Or attract returning customers

Over-deliver:-

Give them more than what you came in with, Understand your customer’s needs, and give them their needs (Products Or Services). Ask them a proper way to help for the same. If you understand their needs, they will behappy and satisfied with your products or service.

  • Deliver excellent customer service.
  • Automated customer conversations.
  • Add value through email marketing.
  • Do followup
  • Keep track of your customer’s products or service
  • Keep them updated on any changes or updates to your service or products.

Be a likable person:-

A big piece to closing a business or service is being a likable person. Present yourself as they are valuable to us and feel that they are in the right place. When you are going to close your deal for your products or service welcome them like they are important to us.

  • Make them feel valuable customer
  • Make them feel free and talk with them
  • Ask for any ideas or suggestions for your service or products.
  • Wish them at the various festivals.

Ask for the deal:-

Provide them with a new offer that is useful for them. Now after the deal you can offer some goodies, so they can feel their decision is right and feel happy with your service or products.

  • Offer discounts and incentives to repeat customers.
  • Share helpful insights via social media.
  • Offer discounts and incentives to repeat customers.
  • Contact them by email, WhatsUp, messages, or from your app.

It’s easier to retain exciting customers than to go out and find a new one. But the exciting customers are your important leads for your products or services so keep in mind that you must have to do more for your exciting customers. Survey your repeat customers Share helpful insights via social media Never ignore customer complaints, and Extensive education about products, Create customer loyalty programs Collect feedback, and update your products.

Why are repeat customers highly profitable for your business?

Increased probability of next purchase

Repeat customers cost less

Repeat customers have a higher lifetime value (LTV)

Likely to refer to new customers

Repeat customers do free promotions

Repeat customers are very rear customers so don’t ignore their complaints or any service issue or product issue. Do replay on time or ask them time to solve their issues and stuff. Repeat customers are loyal customers who value your brand (Products or services) so make sure your service or products are suitable for them. Ask to give feedback and reviews. Take some ideas and suggestions for better services.

The customer types are:

  1. Price buyers.
  2. Relationship buyers
  3. Value buyers
  4. Poker player buyers
  5. New customers.
  6. Impulse customers.
  7. Angry customers
  8. Insistent customers
  9. Loyal customers.

without Customers, businesses cannot continue to exist. Customers are important because they drive revenues. so many types of customers you have to face in your business or service, keep the mindset that you have to be consistent, loyal, and patient in any business.

Thank you for your time, If anything is wrong correct me.

--

--

Kalpana Redekar
Kalpana Redekar

Written by Kalpana Redekar

0 Followers

Freelancer | blogging | Digital Marketing

No responses yet